Part I: Meet the schmuck. Introduction ; What is disruptive behavior? ; Why do we care about difficult behavior? ; Difficult personalities ; Types of people, and what to do about them ; How do I really use this book? ; Important disclaimers

Part II: In the spotlight: drama kings and queens. Dramatic, emotional, and erratic: character pathology ; Narcissus ; The Venus flytrap ; The swindler

Part III: Distraction, disorganization, and delays at the desk. Cognition at work ; The bean counter ; The distracted ; Mr. Hyde ; The lost

Part IV: Can't put a finger on it?. Cultural sensitivity ; The robotic ; The eccentric ; The suspicious

Part V: Conclusion. Am I the schmuck in my office? ; Workplace philosophies.