Foreword Preface Pre-assessment Acknowledgments I. Modern fable Giraffe and the elephant ; Diversity effectiveness : an overview II. Head giraffes in action Natural diversity manager : Phil Jackson ; Making of a diversity manager : Bill Smith ; Diversity effectiveness : the challenges for head giraffes III. Elephants in action Assimilated elephants : Ray and Carol ; Angry elephants : Debra and Mark ; Pioneering elephants : Joan and Richard ; Diversity effectiveness : the challenges for elephants
Assimilated giraffe : George ; Uncompromising giraffe : Jeff ; Pioneering giraffe : Kirk ; Diversity effectiveness : the challenges for giraffes
V. Moving toward diversity effectiveness
Individual journey ; House for diversity
Action options ; Pre-test-post-test score sheet ; PDMI pre-test answer key ; Characteristics of the diversity-mature individual ; Interpreting your scores on the pre-test PDMI ; PDMI post-test ; Post-test answer key ; Diversity management journal chart.
