Measurement and management in the information age
Why does business need a balanced scorecard?
Pt.1. Measuring business strategy
Internal-business-process perspective
Learning and growth perspective
Linking balanced scorecard measures to your strategy
Pt.2. Managing business strategy
Achieving strategic alignment: from top to bottom
Targets, resource allocation, initiatives, and budgets
Feedback and the strategic learning process
Implementing a balanced scorecard management program
Appendix: building a balanced scorecard
