1. The Arab Spring: expect the exceptional

2. The argument for better libraries: expect impact : Collective buying agent ; Economic stimulus ; Center of learning ; Safety net ; Steward of cultural heritage ; Cradle of democracy ; Symbol of community aspirations

3. The mission of libraries: expect more than books : I love reading...no really ; Mission to nowhere? ; A mission based on higher expectations

4. Facilitating knowledge creation: expect to create : Library as facilitator ; What is knowledge? ; Expanding the definition of facilitation ; Teacher, librarian, tinker, spy

5. Improve society: expect grander : Expecting more than pie and prostitutes ; Of the community ; Walled gardens ; Grand challenges ; Is my library that grand? ; Communities, conflict, and equity

6. Communities: expect a platform : Library as platform ; The community as collection ; Libraries as place

7. Librarians: expect brilliance : Librarian by hire ; Librarian by degree ; Librarian by spirit ; Salzburg and a few of my favorite things ; The facilitators ; Adding up a librarian

6. Action plan: expect more : Action plan for great libraries ; Action plan for bad libraries ; Action plan for good libraries.