From the Book - New and rev., 2nd ed.
Pt. 1. How facilitation helps groups
Skilled facilitator approach
What makes work groups effective?
Facilitator and other facilitative roles
Pt. 2. Diagnosing behavior in groups
Understanding the theories that guide our actions
Ground rules for effective groups
Diagnosing behaviors that enhance or hinder group effectiveness
Pt. 3. Intervening in groups
Deciding whether, how, and why to intervene
Using the ground rules to intervene
Using the skilled facilitator approach with other processes
Beginning and ending meetings
Pt. 4. Agreeing to work together
Contracting: deciding whether and how to work together
Working with another facilitator
Pt. 5. Using facilitative skills in your own organization
Serving as facilitator in your own organization
