Interpersonal communication as practical wisdom : reclaiming Aristotle's Nicomachean ethics for the professional sphere

Interpersonal communication as civil communication : reclaiming John Locke's An essay concerning human understanding

A relational view of interpersonal communication : reclaiming Ruesch and Bateson's Communication: the social matrix of psychiatry

An interactional view of interpersonal communication : reclaiming Watzlawick, Beavin Bavelas, and Jackson's Pragmatics of human communication

Interpersonal communication as face-work within reference encounters : reclaiming Erving Goffman's On face-work

A content/relational model of success in reference encounters

Concluding remarks : what did we learn?.