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Toxic client: knowing and avoiding the problem customer
Toxic client: knowing and avoiding the problem customer
Author
Sutton, Garrett
Language
English
Book
Show Edition
On Shelf
Hughes Main Library - Adult Non-Fiction
658.812 Sutton
1 available
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Table of Contents
From the Book - First edition.
Introduction: Who is a toxic client?
Listen
Angry
Lying
Freeloaders and feegoaders
Instincts
Mental health
Drugs and alcohol
Entitlementia
Tar babies
Identify
Dismiss
Avoid
Final thoughts
Appendix A: Mechanics' liens guide
Appendix B: Small claims court guide
Appendix C: Collection agencies.
Excerpt
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Subjects
LC Subjects
Customer relations
Customer services
Psychological aspects
More Details
ISBN
9781944194031
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