Introduction: Ghosts in the machine

Part I: The paradox of automation's last mile. Humans in the loop ; From piecework to outsourcing : a brief history of automation's last mile

Part II: Demanding work. Algorithmic cruelty and the hidden costs of ghost work ; Working hard for (more than) the money

Part III: Talking back to robots. The kindness of strangers and the power of collaboration ; The double bottom line

Conclusion: The task at hand.