Getting inside the gap: what keeps us from connecting. What you don't know can hurt you: how we (don't) talk about difference ; Managing the power gap ; Culture and communication: flexing across styles ; Portrait of a fluent leader ; Fluent leader profile: Rosaline Koo- building fluency beyond stereotypes

The killer app: flexing across the gap. Power gap principle: flex your management style ; Fluent leader profile: Don Liu- bridging the gap through generosity of spirit ; Navigate the power gap with your peers ; Go the distance with your superiors ; Fluent leader profile: Erby L. Foster Jr.- the fluent "agent" and champion ; Connecting with customers and partners ; Profile: Memorial Hermann Southwest Hospital, health-care system identifies innovative solutions for patient needs

Multiplying your success. Onboarding your employees, getting it right from day one ; Fluent leader profile: Steve Miola and Ray Bain, Merck research laboratories- creating a fluent company culture ; Mentors, sponsors, coaches, and the gift of feedback ; Fluent leader profile: Rich Hille- from the baseball fields to the corporate boardroom: leading a winning team ; Leveraging diverse thinking from your teams to drive innovation.