Part 1. The call to exceptional leadership
The leadership crisis point
Accept the call of exceptional leadership
the mindset to lead the unleadable
Part 2. the leader in action: spotting trouble, dealing with trouble
Fine-tune your radar for trouble
Take action: transforming the troublesome
Follow through: a bridge to enduring improvement
Decision time: remove or improve?
Part 3. The leader in action: preventing trouble
Set expectations of excellence
Expecting excellence every day
Exceptional starts lead to exceptional results
Lead leaders: growing proven ability
Leader, lead thyself: exceptional self-leadership
Closing notes on transforming the troublesome to the tremendous.
