Introduction: Making extraordinary things happen in organizations: A field guide for leaders

What leaders do and what constituents expect: Chapter 1. When leaders are at their best ; Chapter 2. Credibility is the foundation of leadership.

Practice 1. Model the way: Chapter 3. Clarify values ; Chapter 4. Set the example

Practice 2. Inspire a shared vision: Chapter 5. Envision the future ; Chapter 6. Enlist others

Practice 3. Challenge the process: Chapter 7. Search for opportunities ; Chapter 8. Experiment and take risks

Practice 4. Enable others to act: Chapter 9. Foster collaboration ; Chapter 10. Strengthen others

Practice 5. Encourage the heart: Chapter 11. Recognize contributions ; Chapter 12. Celebrate the values and victories

Chapter 13. Leadership is everyone's business.