The current landscape of physical delivery. Delivery : the forgotten function / Valerie Horton

Factors influencing delivery options / Valerie Horton and Brenda Bailey-Hainer

Physical delivery service organization / Bruce Smith

Library delivery service models. Creating an in-house delivery system / Bruce Smith

Outsourcing delivery services / Valerie Horton and Greg Pronevitz

Contractual vendor relations / David Millikin and Brenda Bailey-Hainer

Managing physical delivery services. Routing and materials management systems / Bruce Smith and Valerie Horton

Growth management solutions / Valerie Horton, Ivan Gaetz, and Bruce Smith

Managing participating libraries' relationships / Valerie Horton

Managing the delivery service / Valerie Horton, Lisa Priebe, and Melissa Stockton

The future of physical delivery. Home delivery / Lori Ayres and Jim Myers

Connecting courier services / Valerie Horton.